Refund policy

REFUND POLICY

Last updated: June 2026

At FureverFrens, we want you and your furry friends to be happy with your purchase.

Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

To start a return request, please contact us at support@fureverfrens.com with your order number and reason for return.

Please do not send any items back without contacting us first.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery and provide clear photos of the issue.

If approved, we will provide a replacement or a full refund at no additional cost.

Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@fureverfrens.com and we will investigate the shipment.

Orders marked as delivered by the shipping carrier but reported as not received may require additional verification before a refund or replacement can be issued.

All return shipping costs are the responsibility of the customer. Items must be returned unused, in their original packaging, and in resalable condition.

Refunds

Once your return or claim has been reviewed and approved, refunds will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear in your account after approval.

Non-Returnable Items

We do not accept returns for: